Search

Goldman Sachs Leads $37M Investment in Cogito's A.I. for Call Centers

GOLDMAN SACHS LEADS $37M INVESTMENT IN COGITO'S A.I. FOR CALL CENTERS

Cogito, one of the startups working to enhance businesses' call center operations with sophisticated analytics software, has scooped...

THE EMPATHY ECONOMY: EMOTIONAL INTELLIGENCE IN CUSTOMER SERVICE

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. A takeoff...

 
 
 
MIT Spinout Affectiva Adds Voice Analysis to Its Emotion-Sensing Tech

MIT SPINOUT AFFECTIVA ADDS VOICE ANALYSIS TO ITS EMOTION-SENSING TECH

Machines are getting better at understanding human speech. Soon, they could also be able to perceive our emotions from the way we talk-and...

 
 
 
Harvard Spinout Qstream Grabs $15M For App to Coach Sales Reps

HARVARD SPINOUT QSTREAM GRABS $15M FOR APP TO COACH SALES REPS

The methods of honing the skills of sales people are getting more sophisticated, as companies turn to mobile technologies, data analytics,...

 
 
 
Voice-Analysis Software Firm Cogito Gets $15M Round Led by OpenView

VOICE-ANALYSIS SOFTWARE FIRM COGITO GETS $15M ROUND LED BY OPENVIEW

Cogito has drawn another investment in its voice-analysis software business, to the tune of $15 million. The Series B funding round...